This guide provides the coordinator basic instructions to use the functionality of the RapidAssist Emergency Command Center. It will enable a coordinator to:
A coordinator can log two types of emergency events in the RapidAssist Emergency Command Center:
An 'area emergency' allows the coordinator to monitor the location of users and communicate with them when they are within the boundaries of the selected area.
A 'user emergency' allows the coordinator to monitor and communicate with selected users.
A 'zones emergency' allows the coordinator to monitor the location of users and communicate with them when they are within the boundaries of the selected zones, predefined buildings and sites.
Follow these steps to activate either an user, area or zones emergency:
During an emergency, the coordinator has the ability to:
How to track users
Acknowledging users that need help and changing their status
Communicating with users
A coordinator can follow either these steps to communicate with specific users in the emergency:
Follow these steps to communicate with all users at once in the emergency:
RapidAssist mobile app users must be registered in the RapidAssist Emergency Command Center before they can login with the RapidAssist mobile app.
To set up individual mobile app users, you can follow these steps:
You can see whether a user is enrolled on the mobile app or not. User enrolment is the process of a user installing and setting up the app. To see whether a user is enrolled, the coordinator must follow these steps:
Change a user's name and mobile phone number
You can change both a user’s name and their mobile phone number should they need to. To do so, follow these steps:
Deleting a user
You can delete a user from RapidAssist. To do so, follow these steps:
Note that deleting a user from RapidAssist permanently removes all data, and data in backups, associated with the user. This is to comply with data privacy regulations.
Adding more coordinators
A coordinator can add more and delete coordinators. To do so, follow these steps:
A coordinator can change the emergency contact phone numbers. To do so, follow these steps:
If a user hasn’t responded during an emergency using the RapidAssist mobile app, they are automatically sent an SMS requesting their status, after this time delay period.