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The Fast Start Guide will enable you to:
This guide provides the coordinator basic instructions to use the functionality of the RapidAssist Emergency Command Center. It will enable a coordinator to:
This Mobile App Guide will enable you to:
In order to use the mobile app, first you need to set-up yourself as a new user through the RapidAssist Emergency Command Center web app here.
You can find the RapidAssist Fast Start Guide here.
No. The location of the mobile phone is only tracked when there's an active emergency.
None. RapidAssist is designed to complement an organization's existing emergency procedures with the objective of providing first responders further information for those that need help.
Yes. Please contact us to discuss further.
The RapidAssist Emergency Command Center allows you to message users directly via the RapidAssist mobile phone app. Users can also call the Emergency Command Center coordinator or emergency services.
The RapidAssist Emergency Command Center will automatically inform the users about an emergency with a notification to the RapidAssist mobile phone app when the emergency has started. This notification will ask the user if they are ok or if they need help. The RapidAssist Emergency Command Center will be notified instantly about each user’s situation.
The RapidAssist mobile app warns users of potential emergency situations, allows the user to request help and let the RapidAssist Emergency Command Center know if they are ok during an emergency. The user can also use the mobile app to:
- Directly call and instant message the RapidAssist Emergency Command Center coordinator
- Call local emergency services
- Read details about the emergency
- View their own location.
Yes. The coordinator can communicate with all users, or individually through the Emergency Command Center.
No. The RapidAssist mobile app relies on mobile phone data coverage.
No. The RapidAssist mobile app requires sufficient data to be available to track the user’s status and location.
The communication for GPS location between the mobile app and the Emergency Command Center is as follows:
1. Location Services uses a combination of cellular, Wi-Fi, Bluetooth and GPS to determine a user's location. The location of a user that is sent to the Emergency Command Center relies on the Location Settings being enabled on their mobile phone. A user must enable the mobile’s Location Settings in the RapidAssist app after they install the app and are setting up their account.
2. The user's location is sent from the mobile app to the Emergency Command Center approximately every 5 seconds during an emergency.
3. For Area and Zone type emergencies, RapidAssist does not detect user moving into an area or zone. However, if a user is inside an area or zone and moves outside the zone during the emergency, RapidAssist will plot the user's position on the Emergency Command Center map.
RapidAssist efficiently improves incident response by obtaining the accurate location of users in seconds which allows an fast and effective response to users in need of help.How does RapidAssist improve incident response?
RapidAssist supports response teams to provide a targeted effort and resources to areas and individuals that require assistance during an emergency.How does RapidAssist help optimize response team effort?