Support

Need support or just have questions about RapidAssist? Request support below and we'll get right on it!

RapidAssist Australia
2406/25 Anderson Street
Kangaroo Point
Queensland 4169
Australia
041 207 2595
contact@rapidassist.co
RapidAssist US
1583 Parkway CT
Saragota Springs, UT 84045
United States
Phone 801 448 9997
contact@rapidassist.co

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The Fast Start Guide

The Fast Start Guide will enable you to:

Fast Start Guide

The Coordinator Guide

This guide provides the coordinator basic instructions to use the functionality of the RapidAssist Emergency Command Center. It will enable a coordinator to:

  1. Successfully start and manage emergencies
  2. Locate and communicate with users during an emergency
  3. Managing new and existing users
  4. Change the emergency contact phone numbers of users.
Coordinator Guide

Frequently Asked Questions

I have downloaded the app but can't logon
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In order to use the mobile app, first you need to set-up yourself as a new user through the RapidAssist Emergency Command Center web app here.

How do I set up RapidAssist?
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You can find the RapidAssist Fast Start Guide here.

Is the location of the mobile phone tracked when there's no emergency?
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No. The location of the mobile phone is only tracked when there's an active emergency.

What existing emergency procedures does RapidAssist replace?
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None. RapidAssist is designed to complement an organization's existing emergency procedures with the objective of providing first responders further information for those that need help.

Do you accept fixed price billing?
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Yes. Please contact us to discuss further.

How can I communicate with users in an emergency?
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The RapidAssist Emergency Command Center allows you to message users directly via the RapidAssist mobile phone app. Users can also call the Emergency Command Center coordinator or emergency services.

How does a user know when an emergency is taking place?
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The RapidAssist Emergency Command Center will automatically inform the users about an emergency with a notification to the RapidAssist mobile phone app when the emergency has started. This notification will ask the user if they are ok or if they need help. The RapidAssist Emergency Command Center will be notified instantly about each user’s situation.

What does the RapidAssist mobile app allow the user to do?
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The RapidAssist mobile app allows the user to request help or let the RapidAssist Emergency Command Center know if they are ok. The user can also use the app to:

- Directly call and instant message the RapidAssist Emergency Command Center coordinator
- Call local emergency services
- Read details about the emergency
- View their own location.

Can the RapidAssist Command Center communicate with multiple users during an emergency?
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Yes. The coordinator can communicate with all users, or individually.

Does the RapidAssist mobile app work if the user does not have data or mobile phone signal?
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No. The RapidAssist mobile app relies on mobile phone data coverage.

If the user runs out of mobile data, will the RapidAssist Emergency Command Center still be able to track their status and location?
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No. The RapidAssist mobile app requires sufficient data to be available to track the user’s status and location.

Increase your incident response effectiveness

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IMPROVE
INCIDENT RESPONSE OUTCOMES

RapidAssist efficiently improves incident response by obtaining the accurate location of users in seconds which allows an fast and effective response to users in need of help.

How does RapidAssist improve incident response?

OPTIMISE
RESPONSE TEAM EFFORT

RapidAssist supports response teams to provide a targeted effort and resources to areas and individuals that require assistance during an emergency.

How does RapidAssist help optimize response team effort?