The Mobile App Guide

This Mobile App Guide will enable you to:

  1. Set up the RapidAssist Mobile app and to
  2. Use the RapidAssist mobile app.

Before You Begin

Before you begin, you must ensure your account has been registered in the RapidAssist Emergency Command Center.

Contact the RapidAssist administrator in your organization to register you.

How to set up the RapidAssist mobile app

  • Download and install the RapidAssist mobile app from:
    - the Google Play store for Android devices:
    https://play.google.com/store/apps/details?id=co.rapidassist.app
    - or the Apple Store for iPhones:
    https://apps.apple.com/us/app/rapidassist/id1462156770?app=itunes&ign-mpt=uo%3D4
    You can also search for 'RapidAssist' on both stores to find the app.
  • Once the RapidAssist mobile app has been opened, the 'Let's Verify Your Number' screen will be displayed.
  • Enter phone number and press Continue.
  • You will then be sent a verification text to enter into the app. If you don't receive a verification text, press 'Resend Code' to re-enter your mobile phone number. If you miss the verification text also press 'Resend Code'.
  • The RapidAssist mobile app will ask you if you would like to receive notifications, select 'Allow'.
  • The RapidAssist mobile app will ask you if will allow access to your location. Select 'Allow while using app'. This is required to locate you in an emergency.
  • When you have been verified, you can enter your name and add an optional profile picture. Press the profile picture to upload your photo. Press the Complete button to finish your set-up.
  • RapidAssist will then display 'Today's Looking Good' on the main screen.

Using the RapidAssist mobile app during an emergency

The RapidAssist mobile app homepage will show different screens to you depending on the emergency situation.

RapidAssist has two modes:

  • Emergency alert mode. RapidAssist informs you about emergencies in your area that may impact you and
  • Emergency status mode. RapidAssist requests a response from you about your status, either ‘I’M OKAY’ or ‘I NEED HELP’.

Emergency Alert Mode

RapidAssist will send you a notification that an emergency is in progress. Press the notification to open the RapidAssist app.

The Emergency Command Center will send RapidAssist a notification when the emergency is over.

The RapidAssist functions in the Emergency Alert Mode are:

  • Displays emergency information,
  • Call your Emergency Coordinator. Your Emergency Coordinator is the person or team in your organization that is managing the emergency,
  • Call Emergency Services. This is the number to Emergency Services including the Police, Fire and Ambulance,
  • Chat with your Emergency Coordinator through Messages and
  • Display and confirm your location through the View Map screen.

Emergency Status Mode

RapidAssist will send you a notification that an emergency is in progress. Press the notification to open the RapidAssist app. Confirm your status by pressing the:

  • "I NEED HELP" button if you need help or the
  • "I'M OKAY" button if you are ok.

Your response is immediately displayed in the RapidAssist Emergency Command Center and you can change your status at any time during the emergency.
It’s possible that there may be multiple emergencies in progress at the same time. Press the right arrow button on the status button to scroll through each emergency and select your status for that emergency.

The Emergency Command Center will send the RapidAssist app a notification when the emergency is over.

The RapidAssist functions in the Emergency Status Mode are:

  • Displays emergency information,
  • Confirm your status as either 'I NEED HELP' or 'I'M OKAY',
  • Call your Emergency Coordinator. Your Emergency Coordinator is the person or team in your organization that is managing the emergency,
  • Call Emergency Services. This is the number to Emergency Services including the Police, Fire and Ambulance,
  • Chat with your Emergency Coordinator through Messages and
  • Display and confirm your location through the VIEW MAP screen.

About your location

  • As soon as you open RapidAssist, the Emergency Command Center will know your location.
  • You will need to enable your location settings on your mobile phone to ensure that the Emergency Command Center can see your location.
  • RapidAssist will send your current location to the Emergency Command Center every 5 seconds during an emergency.
  • RapidAssist will stop sending your location to the Emergency Command Center when the emergency is over.
  • Where the GPS location is inaccurate, you can press the VIEW MAP button on the main screen to display, move to and confirm your exact location if necessary.

Settings

Your RapidAssist settings should be set as displayed for the iPhone and Android phones.

Managing error messages

  • The message 'Allow RapidAssist to access your location even when you are not using the app' is displayed after the app is installed and running in the background. Select 'Keep Only While Using'.
  • The message 'RapidAssist has used your location x times in the background over the past y days. Do you want to continue to allow background location use?'. Select 'Change to Only While Using'.
  • The error message 'We have blocked all requests from this device due to unusual activity. Try again later' is displayed when there have been too many incorrect attempts enter the PIN number sent via text message when setting up RapidAssist. This is a security feature. You will need to wait for 12 hours before attempting to set-up RapidAssist again.
  • The error message 'The SMS verification code used to create the phone auth credential is invalid... ' is displayed when you have entered the incorrect PIN number sent via text message when setting up RapidAssist. Select 'Ok' and 'Resend Code' to receive the PIN again.
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