Privacy Policy

Privacy Policy
This page outlines our Privacy Policy. Our policy is to respect and protect the privacy of our users. This policy statement tells you how we collect information from you (the Customer) and how we use it. We follow five core principles of privacy protection:

1. Notice and awareness of our information practices
2. Choice and consent to provide information
3. Access and participation to and in your own data
4. Integrity and security of the data collected
5. Enforcement and redress through self-regulation.

Notice and awareness

This privacy policy is being placed as a link on RapidAssist (the ‘Service’) pages.

Choice and consent

The following paragraphs describe the type of information we collect and the reasons why we collect the information. By providing the information requested, and by continuing to use the Service after having an opportunity to review our privacy policy, you have consented to our use of the information we collect as described at the point of collection or in this policy.

User supplied information

You control who has access to your data.

The data entered, or imported on instruction, by you is stored securely in a database and is only accessible to any person you have authorised to use the Service (Invited Users).

By using the Service, you (whether an individual or company or other legal entity), your employees, guests, patrons or residents are asked to supply information in order for the Service to perform its core purpose – that being the location of people during an emergency.

When you register an account to become a RapidAssist client we record user profile information such as names, e-mail, mobile phone number, photos and a password.

We use this information to provide the core Service of RapidAssist. Information is available to users via the Service tools or by your direct request to our helpdesk. The information we collect in this manner is not used for any other purpose. No personal customer, user, employee or visitor data will be copied to, or shared with, any other party without the prior written consent of you.

As the data entered into the Service is managed by you, we are not responsible for the integrity of the data entered into the Service nor any consequences resulting from incorrectly entered information.

It is your responsibility to keep your password safe.

RapidAssist, RapidAssist’s employees and RapidAssist’s partners do not have access to your password and are therefore unable to access your organization’s account or data without receiving an invitation to do so from you via the RapidAssist Helpdesk.

Disclosure of information

We may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property or other users of the Service, or anyone else that could be harmed by such activities. We may disclose user information when we believe in good faith that the law requires the disclosure.

We do not use any customer data for testing.

We may share aggregate information about our users with business partners and other third parties. For example, we may say x percent of our clients are schools. Subscribers to our Services, meaning you, are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our subscribers interact. If you are an individual who interacts with a subscriber using our Services, then you will be directed to contact our subscriber for assistance with any requests or questions relating to your personal information.We collect information under the direction of our subscribers and have no direct relationship with individuals whose personal information we process in connection with our subscriber’s use of our Services. If you are an individual who interacts with a subscriber using our Services and would either like to amend your contact information or no longer wish to be contacted by one of our subscribers that use our Services, please contact the subscriber that you interact with directly.

Your IP address

The Service collects IP addresses for the purposes of system administration, to generate aggregate information, and to audit the use of our Service. When you request pages from RapidAssist, our servers log your IP address. We do not link IP addresses to anything personally identifiable, which means that your session will be logged, but you remain anonymous to us. We can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our terms of use of the Service or to protect our service, site, customers or others.

Use of cookies

The RapidAssist app does not use cookies that contain any personally identifiable information.

Access and participation

You may access the data collected by us about you by sending a request to the address listed below. If you believe that an error has been made in the accuracy of the data collected from you, we will correct such error upon adequate verification of the error and the identity of the person seeking the correction. If you wish to access, remove or correct any personally identifying data you have supplied to us you may do so by sending an e-mail request to

Please understand that to protect your privacy and security, we may also need to take reasonable steps to verify your identity before granting access or making corrections. Information sharing, data protection, and security of the data collected

Information sharing

Except as described in this policy, RapidAssist will not give, sell, rent or loan any personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. RapidAssist may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personal information.

Protection of information

RapidAssist is committed to ensuring the security of your personal information. We take every precaution to protect the confidentiality and security of the personal information placed on the site or used within the Service, by employing technological, physical and administrative security safeguards, such as firewalls and carefully-developed security procedures. For example, when you enter sensitive information (such as login credentials and all your activity on our Service platform) We encrypt the transmission of that information using secure socket layer technology (SSL). These technologies, procedures and other measures help ensure that your data is safe, secure, and only available to you and to those you have authorized access to.

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.

Our access to your information

RapidAssist support may ask you to grant us login access in order to assist you with a question, issue or request.

Granting login access allows RapidAssist support to view your account for one hour. RapidAssist Support cannot view any customer account data unless permission is granted by a user like yourself.

During the effective access period, they will be able to access your data to help you resolve any problems.

RapidAssist support will never ask for your password, either via phone or email.

If we need to log into the application, we will always ask you or another of your users to grant login access. If you receive any email requests for your password from a source pretending to be from RapidAssist, please report via email to


European Union

Personal Data collected, stored, used and/or processed by RapidAssist, as described in the Agreement, is collected, stored, used and/or processed in compliance with RapidAssist’s obligations under the General Data Protection Regulations (“GDPR”), a European privacy regulation which replaced the hitherto EU Data Protection Directive (“Directive 95/46/EC”).


Compliance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles: In Australia, the key privacy legislation applying to RapidAssist is the Privacy Act 1988 (Cth). The Privacy Act applies to most private sector organizations operating in Australia and sets a national standard for the collection, use and disclosure, quality and security of “Personal Information”. In particular, the Privacy Act establishes the Australian Privacy Principles (APPs) (effective from 12 March 2014) that sets out these key obligations. We detail our commitments and adherence to the Act in our Privacy Policy Statement.

Enforcement and redress

If for some reason you believe that we have not adhered to our privacy policy, please notify us by the method set forth above. We will do our very best to respond to your concerns and, when appropriate, take steps to correct a problem. By using this Service, you signify your assent to this policy statement regarding online privacy. If you do not agree to our terms of use, then please do not use our Service. Your continued use of the Service following posting of changes to our Terms of Use will mean you accept those changes.

You can opt-out of any email communications.

RapidAssist sends billing information, product information, Service updates and Service notifications to you via email. Where appropriate, communication will contain clear and obvious instructions describing how you can opt to be removed from the email mailing list. RapidAssist will remove you upon your request.

You are responsible for checking the Privacy Policy of any third-party applications the Service links with.

This policy may be updated from time to time RapidAssist reserves the right to change this policy at any time and any amended policy is effective upon the posting on

Please read our Master Subscription Agreement

Use of the Service is subject to RapidAssist’s Master Subscription Agreement and this Privacy Policy, should be read in conjunction with this. In the event of a conflict or disagreement between this Privacy Policy and the Master Subscription Agreement, the Master Subscription Agreement will prevail.

Contact for Questions about our Privacy Policy:

If you have any questions about the Privacy Policy, the practices of this Service, or your dealings with us, you may contact us by sending an email to or by writing to:

Attn: Privacy Policy RapidAssist
RapidAssist Customer Services

RapidAssist LLC
13894 S. Bangerter Parkway
Suite 200
Utah 84020
United States of America